Delivery & Returns

 

INFORMATION

We are based in the U.K. We ship within 3 - 5 days of receiving your order (although often sooner!).

International orders will be done through Royal Mail Airmail which should take between 5-7 working days but on rare occasions can take a bit longer (up to 21 working days).

For U.K. Orders I will send them out 2nd class which will take between 2-3 days, but in some rare cases may take up to 10 days.

Orders are not sent recorded - If you would like your order to be sent recorded then please do let me know.

Yvonne Ellen allows you 21 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense (unless faulty). We request that you send us the products by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain your responsibility.  Please contact us for return address